Frequently Asked Questions

 

Can someone help me fill in my application form?
How will I know if my application has been successful?
Why aren’t all grants successful?
Can I get the results over the phone?
How long does the process take?
How is the payment made?
How long do I have to spend my grant?
Is my information kept private?

 

Can someone help me fill in my application form?

Yes. Anybody can help you with your application – a family member, social worker, counsellor or friend. If someone does help you with your application, please let us know on the application form.

 

How will I know if my application has been successful?

You will be sent a letter to advise you of the outcome of your application. If your application has been successful, you will also be sent an acquittal form which you will need to return prior to payment being made.

 

Why aren’t all grants successful?

If your application has not been successful, this is not a reflection on you personally. The Board only has a limited amount of funds and has to make difficult decisions about how to allocate it. You may have applied for something that is not within the current guidelines, you may have already received a number of grants or you may have applied for something that is already available through the state or federal government, the local community or another service provider for no cost.

 

Can I get the results over the phone?

No. The Forde Foundation cannot give out details of grant decisions over the phone.

 

How long does the process take?

It can take some time to process grant applications.  Please take this into account when applying for funds.  If you require funds urgently, you may need to find an alternative source of funding.

 

How is the payment made?

There are two ways payment can be made to a retailer or a provider of your items:

  • A cheque, written out in the name of the retailer/provider, will be sent by the Public Trustee of Queensland to your current postal address.  You personally hand the cheque to the retailer/provider.  However, the retailer/provider may need to wait for 3 days for the cheque to clear before you receive your items/service.
  • Direct deposit into the business bank account of the retailer/provider.  The Public Trustee will transfer payment electroncially into the bank account of the retailer/provider.  However, you may need to wait for 2-3 days for the transfer to clear.

The main exception to these payment methods is if you have received a Queensland Health Dental grant. The Public Trustee will make payments directly to Queensland Health rather than through you.

 

How long do I have to spend my grant?

Once approved, you will need to use the grant within 12 months. If you need more time, you will need to apply in writing telling us why.

 

Is my information kept private?

To an extent. The information you provide is shared with the members on the Board of Advice, the Public Trustee and officers from the Department of Child Safety, Youth and Women, including the Executive Officer, whose duties include providing support to the Board of Advice.

 

 

How are grant applications assessed?

 

All grant applications are assessed by the Board of Advice.  The Board considers many factors when making a decision including:

  • whether the application has been made by an eligible individual;
  • whether the requested item or service falls within the grant guidelines;
  • whether the item or service is already freely available from another provider;
  • how many successful grants and the value of those grants the applicant has already received.

The Board provides its recommendations to the Public Trustee for his/her approval.

As a rule, the Public Trustee accepts the Board's advice. If the Public Trustee is not sure whether a recommended grant falls within the terms in the Deed of Trust, they may ask the Board of Advice for further information before approving it.